|With quality, it can be the little things that|
make all the difference -- like the gap between
"in" and "action" in the text above ...
It is not a criticism of the EPO to suggest that an effective complaints procedure is necessary. No organisation works effectively 100% of the time. The IPKat does not think it controversial to suggest that, particularly in a large organisation such as the EPO, a formal and effective procedure is required to ensure consistent quality and handling, processing and examination of applications.
|Even the best of us|
have to live with
|Office cats have long|
complained about the
absence of quality mice ...*
The poll closes on Sunday night, 24 June.
It goes without saying that the IPKat will share the results with all his readers in order to offer guidance on the most effective approach to dealing with difficult situations, examination or procedural.
* Ennio and Stella belong to Anne Pigeon (Manager, Policy Development, Canadian Intellectual Property Office).